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About item routing rules

An item routing rule defines a specific condition for an order that, if met, requires a change to the order fulfillment workflow. The dining option of the order, such as takeout or delivery, is the condition that causes a rule to be applied.

After you specify a dining option as the condition for your rule, you define how you want the workflow to change.

  • You specify a single prep station to reroute items from. For example, you select a prep station that is currently getting tickets for takeout orders.

    You set up a separate rule for each "from" prep station that needs a workflow change.

  • You specify one or more prep stations to reroute items to. For example, you can specify both the same prep station that currently fulfills the orders and an additional prep station (see example 1), or a completely different prep station (see example 2).

The Toast platform applies an item routing rule to all of the orders that meet the specified dining option condition as soon as you publish the rule.


The system applies these rules to all of the items in an order. If you use the Dining Option Additional Modifier Group to identify a different dining option for an item in an order, that item is routed to the same prep stations as the other items in the order.