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Active drawers

An active cash drawer is one that restaurant employees are using to make cash entries. A cash entry (called an Action in the cash drawer) is one of the following:

  • Cash Payments ‐ Cash transactions for orders. A customer pays for an order with cash, which the employee puts into the cash drawer and makes change if needed.

  • Cash Collected ‐ Cash added to a cash drawer, usually at the end of an employee shift. Note that a Cash Collected entry is created if you undo a previous Tip Out entry.

  • Pay Out ‐ Cash removed from a cash drawer to pay for goods or services.

  • Undo Pay Out ‐ Cash added to a cash drawer to undo a previous Pay Out entry.

  • Tip Out ‐ Cash removed from a cash drawer to distribute tips or gratuities to restaurant employees. For example, a Tip Out entry might pay tips that were entered in credit card payments.

  • Cash In ‐ Cash added to a cash drawer which does not correspond to a sale.

  • Cash Out ‐ Cash removed from a cash drawer. Note that a Cash Out entry is created if you undo a previous Cash In entry.

  • Cash Drop ‐ Cash removed from a cash drawer and usually transferred to a different restaurant location, such as a safe in a back office.

  • Undo Cash Drop ‐ Cash added to a cash drawer to undo a previous Cash Drop entry.

  • No Sale ‐ Cash drawer is opened without a change to the cash balance. For example, a restaurant employee can perform a No Sale transaction to make change for a customer.

  • Driver Reimbursement ‐ Cash removed from a cash drawer to re-pay delivery drivers for delivery driving expenses.

When a cash entry is made, the Toast software opens the physical drawer so that the employee can add or remove cash. After the cash entry is complete, the employee closes the physical drawer.

Active drawers for the restaurant are listed in the ACTIVE tab of the Cash Drawers screen. A sample ACTIVE tab might look like this abbreviated example with three active cash drawers:

The Toast POS device showing the active cash drawers.

The ACTIVE tab has the following information:

  • The name of each active drawer.

    Note that if a terminal has dual drawers connected, two cash drawers are listed with Primary or Secondary appended to the drawer name.

  • If a cash drawer is locked down to an employee, a locked icon displays before the cash drawer name and the employee's name appears after the cash drawer name. If the cash drawer is not locked down, an unlocked icon displays before the cash drawer name.

  • If the employee has the Manager > Cash Drawers (Full) permission, the expected amounts for each drawer display in the Balance column. If the employee has the Manager > Cash Drawers (Blind) permission, the expected amounts for each drawer do not display.

Tap the name of an active drawer to view its transaction history, as shown in this example:

The Toast POS device showing an active cash drawer.

The active drawer screen contains the following information:

  • The name of the drawer is at the top. If a cash drawer is locked down to an employee, a locked icon displays before the cash drawer name and the employee's name appears. If the cash drawer is not locked down, an unlocked icon displays. If the drawer had been replaced (using the New Drawer button), the drawer name has Drawer x appended (where x begins at 2 and increases with each replacement of the cash drawer).

  • Starting Balance is the amount of cash assigned to the drawer when it was created.

  • Balance is the current active balance of the cash drawer (starting balance plus the total of all cash entries).

  • Date is the timestamp of the cash entry. Note that the date for the Cash Payments action is the most recent cash payment.

  • Action is the type of cash entry, such as a Cash In or a Pay Out. Cash payments are cumulative, so only one Cash Payments action appears.

  • Amount is the total currency amount of the Cash Payments or the amount of a specific cash entry.

  • User is the name of the employee who made the cash entry. Note that user names are not listed for Cash Payments.

At the bottom of the screen are buttons for cash drawer operations, such as making a Cash Drop entry and closing the cash drawer. These operations are described in Cash drawer operations.