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Credit card refunds

You can refund credit card or Toast gift card payments in either the Toast POS app or in the Toast Administration back-end.

Credit card payments can only be refunded once. If you issue a partial refund on a credit card payment, you cannot issue a second refund on that same credit card to refund the remaining amount of the original payment.

Credit card payments can only be refunded up to 90 days after they are completed.

When you reverse a credit card payment on the same day that it is taken, before it is captured and settled, it is considered a void, not a refund. Voided credit card payments display in the Reports > Cash and loss management > Voided payments report.