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Cash drawer lockdown

You use the cash drawer lockdown feature to allow employees to assign cash drawers to themselves. Once a cash drawer is locked down to a specific employee, only that employee can use that drawer to make transactions during the employee's shift. At the end of the shift, the employee must close the cash drawer before clocking out.

A locked down drawer is more secure because it is not shared with other employees (although managers can override this restriction). Locked down drawers also make it easier for a restaurant manager to track cash flow in a drawer and to resolve cash discrepancies, because the manager knows exactly who is accessing the cash drawer.

Keep the following in mind when using the cash drawer lockdown feature:

  • The cash drawer lockdown feature does not physically lock the drawer. Instead, the feature prevents an employee from using the Toast cash drawer interface to make transactions in a cash drawer that is locked to another employee.

  • Cash drawer lockdown does not have any special permissions of its own. If employees have the permissions to access a cash drawer, they can lock down the drawer themselves. For more information about cash management permissions, see User permissions for cash management.

  • A restaurant employee (typically a manager) who has the Manager > Cash Drawer Lockdown (Override) permission can override a locked down setting on a cash drawer. Use cases for managerial overrides include the manager having to make transactions in the cash drawer (such as a payout transaction to buy restaurant goods), adjusting the starting balance of the cash drawer, and closing the cash drawer.

  • A locked cash drawer can be unlocked only by closing the drawer.

  • The employee to whom a cash drawer is locked down must close the cash drawer during the shift review.

  • If a terminal has dual drawers connected, an employee can lock down either drawer. The other drawer can be left unlocked or a different employee can lock it down.

  • For security reasons, cashiers should be required to assign cash drawers to themselves.

The following sections describe the procedures to configure and enable the cash drawer lockdown feature.