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Completed

The Completed tab displays orders that have been completed. When an order is marked as completed, guests can pick up their takeout order, or drivers can collect orders for delivery. To mark an order as completed, click the Complete button in the order detail view. The order moves to the Completed tab. Orders Hub purges orders in the Completed tab at the end of the day.

Each order entry in the Completed tab displays the following information:

  • Check number.

  • Guest’s name, if available.

  • Guest’s phone number, if available.

  • Date and time when the guest placed the order.

  • Dining option. For example, Delivery or Pickup.

  • Delivery status or payment status. For a full list of delivery statuses available for orders fulfilled by Toast Delivery Services (TDS), see Delivery by Toast Delivery Services Status Reference.

  • Dining behavior. For example, Delivery is displayed for off-premise orders.

  • Order due time. The time when the order should be ready for delivery or pickup. If the order is due on another date which is not the current date, the date appears next to the due time.

Clicking a Completed order entry displays detailed order information. The following information is available:

  • Check number.

  • Guest name, if available.

  • Tab name, if available. Tab name settings can be configured in the Toast administration back-end.

  • Guest phone number, if available.

  • Guest email address, if available.

  • Guest delivery address, if available.

  • Fulfillment type. This includes any special delivery instructions. For more information about delivery instructions, see Customizing Delivery and Pickup Instructions.

  • Toast Delivery Services (TDS) reference, if applicable.

  • Name of delivery person, if available.

  • Phone number of delivery person, if available.

  • Menu item(s) in the order.

  • Order subtotal, tax, and total amount.

  • Service Charge (Svc), if applicable.

In the detailed order information view, the following actions are available:

  • Print: Print order information to a printer that’s configured to work with the POS device.

  • Update: Update or edit an order on the Quick Order screen. Updated orders are moved to the Active tab for fulfillment. The Update option is available for orders placed through online ordering channels, however Toast support recommends that you avoid using the Update button to update or void an order. Updates or modifications to an order must be made through the online ordering channel. Updating an online ordering channel order can affect Marketplace Facilitator Taxes reporting. You can only update orders placed on your restaurant’s Toast Online Ordering website or the Toast TakeOut app.

  • Reopen: This reopens the order and moves it to the Active tab.