This guide will be removed on April 29, 2022. Please use our new, easier-to-use Toast technical documentation site. All updated content is on the new site.

Platform

The configuration options in this section determine how and where your guests can sign up for a loyalty account in the Toast platform.

Platform

Setting Options and Description

Signup Method

This setting determines the type of information your guests provide to sign up for your restaurant's Toast loyalty program.

  • Email: Select this option to prompt the guest for their email address when signing up for a loyalty account.

  • Phone Number: Select this option to prompt the guest for their phone number when signing up for a loyalty account.

Note that after a guest signs up with their email address or phone number, they are prompted to provide the other type of contact information when they first visit their loyalty account web page.

Online Ordering > Allow Loyalty sign-up

This setting determines whether guests can sign up for your Toast loyalty program when they place an online order using your restaurant's Toast online ordering page.

To enable guests to sign up through the online ordering page, turn on the Allow Loyalty sign-up toggle.

Online Ordering > Allow Loyalty Redemptions

This setting determines whether guests can redeem their loyalty points for a currency value discount on the pre-tax total of their online order.

To enable guests to redeem their loyalty points on their online order, turn on the Allow Loyalty Redemptions toggle.

When this toggle is on, guests will be able to redeem their points only if they meet or exceed your loyalty program's Accrual Target.

Kiosk > Allow Loyalty sign-up

This setting determines whether guests can sign up for your Toast loyalty program when they place an order using a kiosk at your restaurant.

To enable guests to sign up on a kiosk, turn on the Allow Loyalty sign-up toggle.

Kiosk > Allow Loyalty Redemptions

This setting determines whether guests can redeem their loyalty points for a currency value discount on the pre-tax total of their kiosk order.

To enable guests to redeem their loyalty points on their kiosk order, turn on the Allow Loyalty Redemptions toggle.

When this toggle is on, guests will be able to redeem their points only if they meet or exceed your loyalty program's Accrual Target.


For information about settings that enable guests to sign up on Toast POS devices, see Payment Options.