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Configure the expediter workflow

To configure your kitchen workflow to include one or two expediters, you must have the following access permissions to the Toast administration back-end.

  • Restaurant Admin > Edit Full Menu

  • Web Setup > Kitchen / Dining Room Setup

To set up the Toast POS devices as expediter screens, you must also have at least one of the "mode" access permissions. For more information, see Access Toast POS device setup.

Follow one of these procedures to configure the expediter workflow.

To configure a single expediter screen

  1. Determine which prep stations should route orders to the expediter.

    You can review the menu items and modifiers that are assigned to each prep station in the Toast administration back-end. For more information, see Verify order routing to prep stations.

  2. Access the Toast administration back-end and choose Kitchen > Kitchen stations > Prep stations to open the Prep stations page. An interactive grid with rows for each prep station appears.

  3. To send orders to the expediter, a prep station must have a check mark in the Send to Expediter column. Check this setting for each prep station you identified in Step 1, and then save your changes.

  4. Choose Kitchen > Printers, tickets, & kitchen display screens (KDS) > Kitchen, and in the Expediter section, set Two-Level Fulfillment to Single level.

  5. Save and publish your changes.

  6. On the Toast POS device that is an expediter screen, tap the Toast logo in the top corner until the Toast POS home screen appears.

  7. In the Setup section, select Device Setup and then tap Primary Mode. Make the following selections.

    • Kitchen Display/Expo Screen is the primary device usage.

    • Expediter to indicate that this is an expediter screen.

  8. Tap the left arrow in the top corner until the Toast POS home screen appears.

To configure two expediter screens

  1. Complete Steps 1-3 from the single expediter configuration procedure to define which prep stations send orders to the expediter.

  2. Choose Kitchen > Printers, tickets, & kitchen display screens (KDS) > Kitchen, and in the Expediter section set Two-Level Fulfillment to Two levels.

  3. Save and publish your changes.

  4. On the Toast POS device that is located at the first expediter seat, tap the Toast logo in the top corner until the Toast POS home screen appears.

  5. In the Setup section, select Device Setup and then tap Primary Mode. Make the following selections.

    • Kitchen Display/Expo Screen is the primary device usage.

    • Expediter to indicate that this is an expediter screen.

    • First to indicate this is the first expediter.

  6. On the Toast POS device that is located at the second expediter seat, access Device Setup, tap Primary Mode, and then make the following selections.

    • Kitchen Display/Expo Screen is the primary device usage.

    • Expediter to indicate that this is an expediter screen.

    • Second to indicate this is the second expediter.

  7. Tap the left arrow in the top corner until the Toast POS home screen appears.