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Delivery by Toast Delivery Services status reference

When your restaurant fulfills a guest delivery order using Toast Delivery Services (TDS), the Orders Hub screen displays one of the following blue status indicators to show fulfillment progress:

Status Description

DRIVER REQUESTED

A new delivery person has been requested and dispatched to pick up and deliver the order.

EN ROUTE TO RESTAURANT - ETA HH:MM

A delivery person has been assigned to the order and is on their way to pick up the order.

HERE FOR PICKUP

The delivery person has arrived at the restaurant and is ready to pick up the order.

DRIVING TO DROP OFF

The delivery person is on their way to drop off the guest’s order.

DROPPING OFF - ETA HH:MM

The delivery person is to drop off the guest’s order by an estimated time.

DELIVERED

The delivery person delivered the guest’s order at the requested address.

DELIVERY CANCELLED

The delivery person who was previously assigned to pick up this order has cancelled the pick up.

Click the Redispatch button to request a new delivery person for the order. An additional delivery fee may be charged.