This guide will be removed on April 29, 2022. Please use our new, easier-to-use Toast technical documentation site. All updated content is on the new site.
For gratuity service charges, be aware of the following:
- Location of gratuity service charges on a check
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On the Toast POS device, gratuity service charge amounts are listed as Fees and Charges in the payment section of the check.
- Effect of gratuity service charges on suggested tip amounts
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When a gratuity service charge is applied to a check, it affects the suggested tip amounts shown on digital receipts.
The system overrides the configured suggested tip percentages with a set of hard-coded percentages. For example, on the UI Options page, you may have set the Customize Tip Percentages option to 20%, 22%, and 25%. However, if a gratuity service charge is applied, then on digital receipt the suggested tip percentages are 3%, 5%, and 7%. To open the UI Options page, choose Front of House > Order screen setup > UI options.
The same behavior occurs with non-digital (printed) receipts if you enabled the Display Tip Percentages on Customer Receipts option on the Receipt Setup page. To open the Receipt Setup page, choose Payments > Checks & receipt setup > Guest receipt setup.
Non-gratuity service charges do not affect the configured suggested tip percentages.