This guide will be removed on April 29, 2022. Please use our new, easier-to-use Toast technical documentation site. All updated content is on the new site.

Marketplace facilitator orders are protected from changes

When your Toast platform restaurant receives an order from a marketplace facilitator, you cannot make changes to the order. The Toast platform protects marketplace facilitator orders from changes because those orders match information that originated in the marketplace facilitator transaction.

You cannot refund a marketplace facilitator order from the Toast platform. The marketplace facilitator that processed the original order and received the guest payment must refund guest payments.