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Needs approval

The Needs Approval tab displays orders that need to be manually approved before they can be fulfilled. If you have enabled manual approval mode for online orders, then orders submitted through your Toast Online Ordering website or through the Toast TakeOut app will be listed in the Needs Approval tab. Orders submitted through online ordering channels are automatically approved and will not appear in the Needs Approval tab. Orders hub purges orders in the Needs Approval tab at the end of the business day.

You are notified of orders that are awaiting approval by:

  • An auditory noise.

  • A blue notification dot that appears in the Needs Approval tab. The number of orders that are awaiting approval is displayed.

  • A notification bell icon that appears to the left of the screen.

Each order entry in the Needs Approval tab displays the following information:

  • Check number.

  • Guest name, if available.

  • Guest phone number, if available.

  • Date and time when the guest placed the order.

  • Dining option. For example, Delivery or Pickup.

  • Dining behavior. For example, Delivery is displayed for off-premise orders. 


  • Order due time. The time when the order should be ready for delivery or pickup. If the order is due on another date which is not the current date, the date appears next to the due time.

Clicking a Needs Approval order entry displays detailed order information. The following information is available:

  • Check number.

  • Guest name, if available.

  • Tab name, if available. Tab name settings can be configured in the Toast administration back-end.

  • Guest phone number, if available.

  • Guest delivery address, if available.

  • Guest email address, if available.

  • Fulfillment type. This includes any special delivery instructions. For more information about delivery instructions, see Customizing Delivery and Pickup Instructions.

  • Guest delivery address, if available.

  • Menu item(s) in the order.

  • Order subtotal, tax, and total amount.

  • Service Charge (Svc), if applicable.

Note

Content in the tab name field may vary depending on the ordering method (for example via POS, or online ordering channel). Content may include online ordering channel order number and guest name.

In the detailed order information view, the following actions are available:

  • Print: Print order information to a printer that’s configured to work with the POS device. The Print button is not available for orders placed via online ordering channels.

  • Update: Click the Update button to open the Quick Order screen to edit and update the order.

  • Approve: Approves the order and moves it to either the Scheduled tab or Active tab depending on the requested fulfillment time.

  • Pay $: This opens the payment screen. The Pay $ button is only active when the guest has not paid for their order yet. An unpaid order can appear in the Needs Approval tab if a restaurant has set the option to accept cash payments for online orders and has enabled manual approval mode for orders. When the guest comes to pick up their order, they can pay in cash when they arrive at the restaurant.