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No Sale

No Sale entries open the cash drawer without a change to the cash balance. For example, a restaurant employee performs a No Sale entry to make change for a customer. Another common example is that you make a No Sale entry in order to count the cash in the cash drawer.

When an employee makes a No Sale entry, a Please select a no sale reason dialog opens. A previously-configured No Sale reason must be selected.

To configure No Sale reasons

  1. Access the Toast administration back-end.

  2. Choose Payments > Transactions & refunds > No sale reasons to open the No Sale Reasons page.

  3. Click the + Add button.

  4. Configure the fields for the No Sale reason:

    • Name: Enter a name that is descriptive of the purpose of this No Sale entry, such as Make Change or Count Cash. The name is included in the Reports > Cash and loss management > Cash activity audit report and also in the Reports > Cash and loss management > No sale reports, so a descriptive name is helpful when reading those reports.

    • Active: Specify whether this No Sale reason should be active. Only active reasons are listed in the Please select a no sale reason dialog.

    • Description: Optionally, enter a more detailed description of this reason. The description is not entered in the Reports > Cash and loss management > Cash activity audit report nor in the Reports > Cash and loss management > No sale report, but is intended to provide more information for anyone making changes on this page.

  5. Save and publish your changes.

To make a No Sale entry

  1. In the cash drawer, tap the No Sale button.

  2. In the Please select a no sale reason dialog, select a reason, as in this example.

    The Toast POS device showing the No Sale dialog.

As a result, a No Sale action for $0.00 is entered in the cash drawer, along with the name of the employee who made the No Sale entry. This information (including the name of the No Sale reason) will also be listed in the Reports > Cash and loss management > Cash activity audit report and also in the Reports > Cash and loss management > No sale reports.