This guide will be removed on April 29, 2022. Please use our new, easier-to-use Toast technical documentation site. All updated content is on the new site.

Disabling auto-capturing payments

The Toast platform auto-captures credit card payments every night after closeout. The credit card payments authorized throughout the day are captured into a batch to be processed. Once this process occurs, the payments cannot be updated with tips or otherwise adjusted in any way.

If your tablet is in offline mode and an auto-capture is approaching, contact Toast support to disable auto-capture temporarily until your internet connection is re-established. Disabling auto-capture ensures that Toast does not capture your credit card payments until you have properly updated them, such as entering credit card tips.