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Device offline dialog

When a Toast POS device goes offline, a status dialog informs you of the cause of the networking outage and what to do and not do when in offline mode. The dialog displays after the device has been disconnected for 40 seconds.

There are three versions of the offline dialog, depending on the cause of the disruption:

In each of the above cases, a banner is displayed at the top of the Toast device indicating the reason for offline mode.

Device is offline due to network connection issues

For this case, there is no internet connection at all (this includes no LAN or Wi-Fi connections). In this state, there are no printer connections. The following banner is displayed at the top of the Toast device.

This is an issue with the network connection for the device. To recover, first check that your network cable is securely connected or Wi-Fi is enabled on the device.

The Toast device during offline mode due to network connection issues.

Device is offline due to internet service disruption

For this case, the local area network (including Wi-Fi connections) is working, but it cannot connect to the internet. In this state, there are printer connections. The following banner is displayed at the top of the Toast device.

This is an internet service provider (ISP) issue (not a Toast issue). Contact your ISP to resolve this type of connection issue.

The Toast device during offline mode due to ISP issues.

Device is offline due to Toast cloud services disruption

For this case, the internet connection (including Wi-Fi connections) is working, but the Toast POS device is offline due to Toast services being unavailable. In this state, there are printer connections. The following banner is displayed at the top of the Toast device.

This is a Toast networking or back-end issue and Toast is working to resolve the issue.

The Toast device during offline mode due to a Toast server disruption.

In the banner dialog, select Learn More to get more information about what you should do when your POS device is in offline mode. This image displays automatically when offline mode is detected. Select Got it to exit the dialog.