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Order ready

The Order Ready tab displays orders that are ready for pickup or delivery. To complete an order, click the Complete button to move it to the Completed tab. Orders Hub purges orders in the Order Ready tab at the end of the business day.

Each order entry in the Order Ready tab displays the following information:

  • Check number.

  • Guest’s name, if available.

  • Guest’s phone number, if available.

  • Date and time when the guest placed the order.

  • Dining option. For example, Delivery or Pickup.

  • Delivery status or payment status. For a full list of delivery statuses available for orders fulfilled by Toast Delivery Services (TDS), see Delivery by Toast Delivery Services Status Reference.

  • Dining behavior. For example, Delivery is displayed for off-premise orders.

  • Order due time. The time when the order should be ready for delivery or pickup. If the order is due on another date which is not the current date, the date appears next to the due time.

Clicking an Order Ready order entry displays detailed order information. The following information is available:

  • Check number.

  • Guest name, if available.

  • Tab name, if available. Tab name settings can be configured in the Toast administration back-end.

  • Guest phone number, if available.

  • Guest delivery address, if available.

  • Guest email address, if available.

  • Fulfillment type. This includes any special delivery instructions. For more information about delivery instructions, see Customizing Delivery and Pickup Instructions.

  • Toast Delivery Services (TDS) reference, if applicable.

  • Name of delivery person, if available.

  • Phone number of delivery person, if available.

  • Menu item(s) in the order.

  • Order subtotal, tax, and total amount.

  • Service Charge (Svc), if applicable.

In the detailed order information view, the following actions are available:

  • Print: Print order information to a printer that’s configured to work with the POS device.

  • Update: Update or edit an order on the Quick Order screen. Updated orders are moved to the Active tab for fulfillment. The Update option is available for orders placed through online ordering channels, however Toast support recommends that you avoid using the Update button to update or void an order. Updates or modifications to an order must be made through the online ordering channel. Updating an online ordering channel order can affect Marketplace Facilitator Taxes reporting. You can only update orders placed on your restaurant’s Toast Online Ordering website or the Toast TakeOut app.

  • Pay $: This opens the payment screen. The Pay $ button is only active when the guest has not paid for their order yet.

  • Redispatch: This requests a new delivery person to deliver this order. The button is active as long as the order has not already been redispatched. The button can only be pressed once.

  • Complete: This moves the order to the Completed tab. The Complete button is only active when the guest has paid for their order. If the guest hasn’t paid for their order yet, the button is inactive.