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Recall a ticket

The recall feature allows you to quickly recover from a situation in which you realize right away that you marked the wrong ticket as being fulfilled.

To unfulfill the ticket that was most recently fulfilled on a KDS device and redisplay it, tap Recall on the KDS device.

The KDS device with the recall option circled.

After you recall a ticket, the system redisplays it with the label "Recalled".

A recalled ticket.

You can tap Recall more than once. Each time, the KDS device unfulfills and redisplays the next most recently fulfilled ticket.


You can recall a ticket for the length of time defined by Recently Fulfilled Timeframe. You cannot recall tickets fulfilled prior to this timeframe (for example, more than 30 minutes ago).