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Redisplaying tickets with recall and unfulfill

When you use a KDS device to keep track of orders, mistakes sometimes happen. You might mark a ticket as fulfilled that is really still in progress, or a kitchen or dining room mis-step might require a recently fulfilled item (or entire order) to be prepared again. The KDS offers the following features to recover a ticket that was marked as fulfilled and redisplay it on the KDS device.

When you use either recall or unfulfill, note the following results.

  • When an expediter recalls or unfulfills, the ticket redisplays on the expediter screen and on each contributing prep station screen.

  • When a line cook recalls or unfulfills a ticket that is routed to multiple prep stations, the ticket redisplays on all of those prep station screens.