This guide will be removed on April 29, 2022. Please use our new, easier-to-use Toast technical documentation site. All updated content is on the new site.

Refund permissions and limitations

The refund process allows you to issue refunds to guests. The process is available from the Toast POS and the Toast administration back-end.

Before an employee can issue a refund, they must be given permission to find checks and refund payments.

There are also limitations and recommendations around the types of payments that support refunds, and when you can issue cash and credit card refunds.