This guide will be removed on April 29, 2022. Please use our new, easier-to-use Toast technical documentation site. All updated content is on the new site.

Refunding a tip only

The Tip only option allows you to refund some or all of the tip on an order.

You cannot use the Tip only option to refund a gratuity service charge. To refund a service charge, use the By item(s) or Entire check option.

To refund only the tip:

  1. After you locate the check to refund, select the Refund button, then select Tip only.

  2. On the next page, in the Tip field, enter the amount of the tip to refund.

    For information about refunds for orders that have multiple payments, see Refunding a check that has multiple payments.

    Screen to enter the amount of the tip to refund

    To continue, select Next.

  3. Optionally, enter a comment to indicate the reason for the refund.

    This comment appears in the Reports > Cash and loss management > Refunds report.

    To continue, select Next.

  4. On the confirmation screen, review the amount of the tip to refund.

    To change any of your refund selections, select Back until you reach the appropriate screen. Make your edits, then select Next to return to the confirmation screen.

    Confirmation screen for a refund

    To confirm your refund selections, select Confirm.

  5. Select the receipt option based on how your guest would like to receive a receipt.

    Note that printed receipts are not available when you use the Toast administration back-end to issue a refund.

  6. After you complete the receipt selection, you see a Refund Completed message with the total refund amount.

    To close the message, select Ok.