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Cash refunds

You can only issue refunds on cash payments in the Toast POS app. You cannot refund cash payments from the Toast administration back-end.

Toast support strongly recommends that you issue cash refunds on a Toast POS device that is associated with a cash drawer. This allows the refund to appear in the cash drawer's report.

When you issue a cash refund on a device that is not associated with a cash drawer, there is no cash drawer report to log the refund to. There will be no record of the cash refund in your reports.