This guide will be removed on April 29, 2022. Please use our new, easier-to-use Toast technical documentation site. All updated content is on the new site.

How orders are routed to KDS devices

At its core, a kitchen display system (KDS) device is like a kitchen printer: it relies on the values that you define for your menu items and modifiers. To help label and route orders, the KDS device adds information about other aspects of the operation: your prep stations, expediter seats, service areas, dining options, and so on. As a result, the way that you configure these operations can affect the way the KDS device presents order information.

While both the KDS device and your kitchen printers present order information, the KDS offers additional features that you might find valuable, such as text messaging on fulfillment, and preference settings for interacting with the KDS device.

In the Toast POS, you set configuration options for your restaurant with the Toast administration back-end, and you also configure individual devices to display orders. This diagram shows a simplified example of settings that you configure using the back-end and on specific devices.

A diagram of the Toast administration back-end being used to populate a menu, assign items to prep stations, and specify expediter for prep stations. Then, individual devices are set up as prep station and expediter screens.

The topics in this section provide methods to help you configure your restaurant and individual KDS devices, troubleshoot configuration problems, verify and update settings, and take advantage of features that can help your employees do their work efficiently and effectively.