This guide will be removed on April 29, 2022. Please use our new, easier-to-use Toast technical documentation site. All updated content is on the new site.

Manual Fallback for Certified Scales

The scale manual fallback feature provides assurance that when a port failure or other connectivity issue occurs between a certified scale and the Toast POS device, your restaurant employees can still fulfill orders that include weighed menu items.

When the manual fallback feature is enabled and the scale is suddenly disconnected, the Toast POS system displays a message to the Toast POS user that the scale is disconnected and provides a Manual weight option for manual weight entry. The Toast POS user can then manually enter menu items that have a configured UoM (Unit of Measure). The Toast POS device, guest-facing displays, printed receipts, and digital receipts will indicate that the item was manually weighed. When the connectivity issue is resolved, the Toast POS system reverts to automatic weighing and you cannot manually enter weights.

Note that if the user re-weighs an existing menu item selection, a previously-entered manual weight can be overridden by an automatic scale weighing, and vice versa. The Toast kiosk, which also supports weighing items, does not support manual weight override.

The following sections provide more information on configuring and using manual fallback for scales.