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Scheduled

The Scheduled tab displays orders that are scheduled to be fulfilled at a future date and time. An order whose requested fulfillment time is later than the current order quote time is considered a future order and is displayed under the Scheduled tab. Orders in the Scheduled tab are not purged until they are fired or canceled.

A Scheduled order moves to the Active tab only if both of the following conditions are satisfied:

  • A Toast POS device is configured to auto-fire.

  • The prep time clock begins.

Each order entry in the Scheduled tab displays the following information:

  • Check number.

  • Guest’s name, if available.

  • Guest’s phone number, if available.

  • Date and time when the guest placed the order.

  • Dining option. For example, Delivery or Pickup.

  • Delivery status or payment status. For a full list of delivery statuses available for orders fulfilled by Toast Delivery Services (TDS), see Delivery by Toast Delivery Services Status Reference.

  • Dining behavior. For example, Delivery is displayed for off-premise orders.

  • Order due time. The time when the order should be ready for delivery or pickup. If the order is due on another date which is not the current date, the date appears next to the due time.

Clicking a Scheduled order entry displays detailed order information. The following information is available:

  • Check number.

  • Guest name, if available.

  • Tab name, if available. Tab name settings can be configured in the Toast administration back-end.

  • Guest phone number, if available.

  • Guest delivery address, if available.

  • Guest email address, if available.

  • Fulfillment type. This includes any special delivery instructions. For more information about delivery instructions, see Customizing Delivery and Pickup Instructions.

  • Toast Delivery Services (TDS) reference, if applicable.

  • Menu item(s) in the order.

  • Order subtotal, tax, and total amount.

  • Service Charge (Svc), if applicable.

In the detailed order information view, certain actions are available. Available actions may vary depending on the fulfillment type.

  • Print: Print order information to a printer that’s configured to work with the POS device.

  • Update: Update or edit an order on the Quick Order screen. Any updates made to the order are sent to the kitchen. The order will appear in the Scheduled tab until it is ready for fulfillment. The Update option is available for orders placed through online ordering channels, however Toast support recommends that you avoid using the Update button to update or void an order. Updates or modifications to an order must be made through the online ordering channel. Updating an online ordering channel order can affect Marketplace Facilitator Taxes reporting. You can only update orders placed on your restaurant’s Toast Online Ordering website or the Toast TakeOut app.

  • Fire Now: Fire an approved order to the kitchen immediately instead of firing it closer to the fulfillment time. The Fire Now button is only available if auto-firing is configured on the device. For more information about auto-firing orders, see Setting up Order Auto-Firing.

  • Pay $: The Pay $ button is only active if the guest has not paid for their order yet.