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Using a KDS expediter screen

In some restaurants, the kitchen staff includes an expediter. The responsibilities of the expediter, or expo, can include managing communication between the front and back of the house, organizing item timing, and finalizing orders for service. In this workflow, the expediter determines when an order is completely fulfilled and ready for service, rather than the cooks.

A workflow diagram of three KDS devices: two as prep station screens, Grill/Saute and Salad, going on to an expediter screen.

You select which of your prep station screens should route orders to the expediter screen. The tickets that display at the expediter screen show a consolidated view of all tickets for the supervised prep station screens, and provide visual cues when each prep station cook marks an order or item fulfilled.

A variation on this workflow uses two expediters. Typically, the first expediter screen finalizes orders as they leave the kitchen, and then the second expediter screen manages delivery of orders to diners.

A workflow diagram of four KDS devices: two as prep station screens Grill/Saute and Salad, going on to a first expediter screen and then to a second expediter screen.

In this "two-level fulfillment" workflow, both expediters are responsible for marking orders as fulfilled on the KDS device, but final order fulfillment is the responsibility of the second expediter.

With the Toast POS, you can configure your KDS devices to display orders to one or two expediter seats.

If your kitchen includes either one or two expediter screens, additional features are available, including options to send SMS text messages to guests or servers or send on-screen notifications to server devices when an expediter marks orders as fulfilled.

For more information about setting up prep stations, see Routing to prep stations.