This guide will be removed on April 29, 2022. Please use our new, easier-to-use Toast technical documentation site. All updated content is on the new site.

Verifying device status and information

This section describes how you can verify the status of your Toast POS devices, investigate problems, and provide information to Toast support.

Every screen of the Toast POS mobile app provides access to a Device Status option. You can use this option to help resolve common problems yourself, or to provide additional information to Toast support when necessary.

To verify the network connection

  1. On the Toast POS device, tap the Overflow menu (the icon) and then Device Status.

  2. On the Status page, verify the Toast Network Status or Network Name (SSID).

    This information can help you investigate a network connection problem. For example, if the network name is not the secured Toast network that is supported for your restaurant, you can use the Android Settings option to connect to the correct network.

To investigate printing problems

  1. On the Toast POS device, tap the Overflow menu (the icon) and then Device Status.

  2. On the Queues page, review the name of the printer that jobs are being sent to and the list of jobs in the queue.

    This information can help you investigate a printing problem. For example, printing errors can occur if the printer is offline, out of paper, or jammed. You can correct the problem at the printer, or access Device Setup to change the Receipt Printer.

To find the device ID or Toast app version

  1. On the Toast POS device, tap the Overflow menu (the icon) and then Device Status.

  2. On the Device page, locate the Device ID, Toast Version, and other information.

    This information can help Toast support staff research and resolve issues for you.