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Working with closed orders

For orders in a closed state, including cleared or purged orders from Toast POS devices, the Order Details dialog includes all of the same links that are available for orders that are open or paid. The following differences apply.

  • After you select Send to devices for a closed order, to view the order on POS devices, select Payment Terminal > Closed Checks.

  • The Order Details dialog also includes an additional link, re-open check, for each check that is associated with the order.

    The Order Details Dialog for a closed order .

When you select re-open check, the system changes the state of that check only to paid. The order remains in the closed state. This action also sends the order to all Toast POS devices.

To view the order on POS devices select Payment Terminal > Paid Checks. If a restaurant employee then selects an action on the device, the system changes the state of the check, the order, or both. For example, if an employee selects the check on the Paid Checks screen, then selects Update and adds items, the state of both the order and the check changes to open.