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Viewing order details

You can access detailed information for orders that are in any state from the Toast administration back-end. You can access order details from either the Order Details report or the Orders report.

  • To only view order details, choose Reports > Menus > Order details to open the Order Details report.

  • To view order details for a specific order and also gain access to additional information and actions for the order, choose Reports > Sales > Orders to open the Orders report.

To view order details using either option, you must have the Restaurant Admin > Sales Reports access permission.

To only view order details

  1. Access the Toast administration back-end.

  2. Choose Reports > Menus > Order Details.

  3. Specify the reporting time period and other filters, and then click Update.

    The report lists order details for every order that meets the filter criteria.

  4. Scroll through the report to review detailed order information for each order and its checks.

To view order details and access other options

  1. Access the Toast administration back-end.

  2. Choose Reports > Sales > Orders.

  3. Specify the reporting time period and other filters, and then click Update.

  4. Locate the order that you want to review.

    To help locate an order, you can click the column headings to change the sort order of the report, or change the data that is included on the report by selecting Show/hide columns.

  5. Click the row for the order that you want to review.

    The Order Details dialog opens. This example shows the order details for an order that is in the paid state.

    The Order Details Dialog for an order in the paid state.

Different options for viewing additional information or taking action are available based on the order's status. The following topics describe the actions you can take: