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Viewing restricted orders

A restricted order is an order that has been closed for a long enough period of time that it is unlikely to need to be re-opened or require further editing. For example, at your location it would be very unlikely that you would change an order that was opened, paid for, and closed 90 days ago.

Restricted checks paid for with credit card, cash, or Toast gift cards can be refunded while restricted checks paid for with house accounts, third-party gift cards, or Other Payment types cannot be refunded. See Refund permissions and limitations for more information.

The Toast platform determines when the configured timeframe has elapsed for a closed order and updates its state to restricted automatically. When you view order details for a restricted order, a lock icon appears next to the order number.

The Order Details Dialog for a restricted order .

Restricted orders do not have the send to devices or re-open check links.

Once a check has been marked as restricted, its status cannot be changed to unrestricted. If necessary, Toast support can make the following changes to a restricted order:

  • Edit the number of guests.

  • Edit the revenue center.

Restaurant employees cannot make these changes.

To review the timeframe that the system uses to automatically assign the restricted state to closed orders you must have the Account Admin > Financial Accounts access permission. In the Toast administration back-end, choose Toast account > Financial Setup, and then review the value for the Restricted Check Period.