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Paid order

  • Voiding an item(s) crosses out the item(s) on the order entry. The paid order remains in the Active tab. On the detailed information view, the Pay $ button displays the negative amount due back to the guest. A dialog box appears prompting you to dismiss the error, edit the order to pay the amount to the guest, or update the order.

  • Voiding a paid order removes it from the Orders Hub screen. To void a paid order, click the Update button and then navigate to the overflow menu at the top right on the Quick Order screen. Click Void Order and void the payment. Select and confirm the amount to be voided. Reopen Orders Hub and click the Update button to void the order. The order is removed from the Orders Hub screen.