This guide will be removed on April 29, 2022. Please use our new, easier-to-use Toast technical documentation site. All updated content is on the new site.

Working with open and paid orders

For orders in an open or paid state, the Order Details dialog includes links for you to access additional information or take action on the order:

  • Send to devices: This option manually sends the order to all Toast POS devices.

    After you select Send to devices for an open or paid order, to view that order on POS devices, select Payment Terminal and then either Open Checks or Paid Checks, respectively.

  • View Update History (if available): Available for orders opened within the last 14 days only. This option opens an auditing report that provides details about the selections made on specific POS devices.

  • Guest detail (if available): This option opens the Customer Details dialog, which provides information about this guest's experience at your location. Reported metrics include the total and average amounts spent and the number of visits. The date of the last visit and visit details also display.

  • Menu item name: This option opens a separate browser tab to the configuration page for the selected menu item.

  • Rewards Card number (if available): This option opens the Card Details dialog, which provides details about this guest's contact information, reward points balance, and transactions.

These links also appear for closed orders, with differences as noted in Working with closed orders.