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Anatomy of a Post-Merge Rewards Account

When a guest's rewards accounts are merged, transfer of data between their accounts is different based on the type of merge. The following table describes the status of the rewards accounts after each type of merge.

Account information

After merging and deactivating one card

After merging and combining both cards

Rewards card number

Rewards card number associated with the deactivated account is no longer valid.

Rewards card numbers associated with both accounts remain valid and link to one account.

Rewards points balance

Points balance of the rewards card associated with the active rewards account now equals the sum of the points balance of each rewards card before the merge.

Points balance of the rewards account now equals the sum of the individual points balances of the two rewards cards before the merge.

Transaction history

Records of individual transactions from the deactivated account before the merge are not displayed under the Recent Activity section of the active rewards account's web page. The total points balance transferred from the deactivated card during the merge appears is listed as a recent transaction.

Records of individual transactions from the card whose card number you entered into the Old Card Number field during the merge are not displayed under the Recent Activity section of the rewards account web page. The page lists all transactions recorded on the card whose card number you entered into the New Card Number field as well as a transaction that shows the total points balance transferred from the second active rewards card.

Unique QR code

The QR code associated with the deactivated card is no longer valid.

QR codes associated with both rewards cards remain valid.

Accrual events

Post-merge accrual events are recorded in the active rewards account's transaction history. The points balance is updated on the active rewards card.

Post-merge accrual events are recorded in the rewards account's transaction history. The points balance is updated on both active rewards cards.

Redemption events

Post-merge redemption events are recorded in the active rewards account's transaction history. The points balance is updated on the active rewards card.

Post-merge redemption events are recorded in the rewards account's transaction history. The points balance is updated on both active rewards cards.

Birthday reward

If the guest signed up for a birthday reward, the reward is automatically associated with the rewards account. Toast POS devices detect an available birthday reward when a rewards account is associated with the check by scanning the rewards card's QR code or keying in the card number.

If the guest signed up for a birthday reward, the reward is automatically associated with the rewards account. Toast POS devices automatically detect an available birthday reward when a rewards account is associated with the check by scanning one of the active rewards cards' QR code or keying in the card number.