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Configuring text alert recipients

Text alert recipients are grouped by job roles. When you select a job role to receive text alerts, all employees in that role who have provided a phone number for their personal profile receive text alerts.

The Who can receive SMS alerts option displays a list of all job roles defined for your restaurant. Job roles that are more likely to be able to provide assistance in critical situations such as "Manager," "Owner," "Shift Manager," and "GM" are displayed at the top of the list for easy configuration. No jobs roles will receive text alerts unless you select them from the list.

If you want a custom set of employees in different job roles to receive text alerts, you can create a new job role for these employees and select that role to receive text alerts. For example, you can create a job role called "Text Alert Responders," assign this role to a custom list of employees and select this job role to receive text alerts.


An individual employee cannot opt out of receiving text alerts if you selected their job role to receive text alerts.

To select text alert recipients

  1. On the Text alert setup page in the Toast administration back-end, access the Who can receive SMS alerts option.

  2. Select the check box for each job role that should receive text alerts.

  3. Click the Save button. Under the Who can receive SMS alerts option the page now displays a list of employees who can receive text alerts.

  4. Save and publish your changes.