This guide will be removed on April 29, 2022. Please use our new, easier-to-use Toast technical documentation site. All updated content is on the new site.

Guest card lookup

If your restaurant uses Toast loyalty and is configured to allow guests to redeem loyalty points, in the first step of the credit card payment workflow, the POS app determines whether the credit card being used for payment is associated with a rewards account.

If the cloud components of the Toast platform do not respond to the rewards account inquiry within five seconds, the POS app skips this step.

POS app version 2.44 changes

  • Previous versions of the Toast POS app allowed guests to abort the payment.