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Loyalty rewards after payment declined

If a guest redeems loyalty points to pay for only part of the outstanding balance, but then a credit card used to pay for the remaining balance is declined, the POS app correctly applies the rewards to subsequent payments.

POS app version 2.44 changes

  • Previous versions of the Toast POS app did not apply the rewards discount to any subsequent payment attempt after a partial payment using redeemed loyalty points and a partial payment attempt with a declined credit card. The check remained open with an outstanding balance equal to the amount the loyalty points would have covered.