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Resolve payment issues

If the payment is declined (for example, not authorized), the Resolve Payment Issues screen appears. This screen indicates the credit card payment failure and provides two options for continuing the workflow. You can choose Cancel Payment to abort the workflow and return to the previous screen. You can choose Try Another Card to return to the start of the Credit Card Payment Prompt and try another form of payment.

POS app version 2.44 changes

  • Previous versions of the Toast POS app allowed restaurant employees to swipe a credit card to retry without tapping a button.

  • Previous versions of the Toast POS app did not redirect restaurant employees to the start of the payment prompt.