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Restaurant availability statuses

A restaurant’s availability status is one of the following:

  • Online: The restaurant’s auto-fire device is approving orders or the restaurant has enabled an integrated third-party online ordering channel.

  • Offline: The restaurant’s auto-fire device has stopped approving orders or the restaurant has disabled an integrated third-party online ordering channel. When a restaurant is OFFLINE, you can still place online orders via the orders API. You will receive a 200 response and the restaurant will see the order when they come back ONLINE. Toast support recommends waiting to place orders until the restaurant's status is ONLINE.

Note

Placing orders while the restaurant is offline can cause orders to not fire to the kitchen and may result in the restaurant becoming overwhelmed with missed orders once back online. This can contribute to a poor guest ordering experience.