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Restaurant Operations 2.43

This section provides information about changes that affect the way restaurant employees take and fulfill guest orders.

Improvements

The following notes provide information about new and improved functionality.

Delivery Status Displayed for Toast Delivery Services Orders on Toast POS Devices

With this release, the order information for orders delivered using Toast Delivery Services includes more granular driver status indicators. Orders displayed on the Delivery screen on Toast POS devices now show the delivery driver’s status starting from the time you request a delivery until the delivery is complete.

Orders Delivered Using Toast Delivery Services Cannot Be Rescheduled After Driver is Assigned

With this release, you cannot change the scheduled time on a delivery order if a driver is already assigned. This applies only to orders that are delivered using Toast Delivery Services.

Submit Redispatch Request for Toast Delivery Services Orders from Toast POS Devices

With this release, you can request to redispatch a delivery driver for an order fulfilled using Toast Delivery Services. You can make this request on the Delivery screen on a Toast POS device. Note that you can only make one redispatch request per order.

Toast Now Restaurant Locations can Manage Orders from a Toast Device

Note

This feature is in limited release.

For restaurant locations that use Toast Now to accept and manage orders, Toast devices now include a Toast Now Orders mode. Restaurant employees can manage orders from the Toast app and control communication to the kitchen through automated kitchen tickets. A kitchen ticket prints automatically when an order is fired.

Dispatch Errors Displayed for Toast Delivery Services Orders

Note

This feature is in limited release.

With this release, the Delivery screen on Toast POS devices indicates if there is a problem delivering an order using Toast Delivery Services. For more information, see this article.

Toast Order and Pay Orders Apply Service Charges

Toast Order and Pay orders now apply the service charges that you configure for your restaurant.

  • The Delivery and Takeout configuration options for the service charge must not be selected.

  • The service charge must have a minimum threshold of $0.01.

Service charges for Toast Order and Pay orders apply to all orders, including delivery and takeout. For information about configuring service charges, see Service charge overview.

Fixes

The following notes provide information about fixed problems.

Keying Credit Card Information with an External Keyboard No Longer Causes POS Device Crash

Entering credit card information in a POS device using an external keyboard no longer causes occasional POS device crashes. Previously, using an external keyboard and invalid characters would crash the POS device app. Now the POS device ignores invalid characters.

Empty Split Checks Issue Resolved

Customers who were previously able to split empty checks experienced an issue where those checks were not saved. With this release, customers using this workflow can create empty split checks and then add items to them from the ordering screen as expected.