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Money 2.46

This section provides information about changes that affect the way a restaurant receives payments.

Improvements

The following notes provide information about new and improved functionality.

Remove your card prompt is deferred to the end of the payment workflow

Previously, the guest was prompted to remove their EMV chip card from the reader as soon as the card read was complete. This had the unintended side effect of causing some guests to believe that the entire transaction was complete, and to walk away before completing tipping, receipts, loyalty signup, and so on.

Now the Remove your card prompt is deferred to the end of the workflow. If the guest removes their card from the reader any time after the card read is complete but before the prompt appears, the prompt will be skipped. Otherwise, they will finally be prompted once all normal digital receipts interactions have been completed.

Negative amounts on EMV chip card payments are now prevented

Previously, you could attempt (though it would eventually fail) a credit card payment for a negative amount if you used an EMV chip card. These payments are now prevented as soon as the card is inserted.

Improved refunds functionality

The Toast platform’s refunds functionality has been significantly improved. For detailed information on the new refunds behavior, see Refund permissions and limitations. The list below provides a synopsis of the changes.

  • Item-specific, tax only, and tip only refunds can now be issued.

  • Partial refunds are available on both the Toast POS app and in the Toast administration back-end.

  • Cash payments:

    • From previous days can no longer be voided, they must refunded using the new refund workflow.

    • Must be issued in the Toast POS app (the Toast administration back-end does not support cash refunds).

    • Should be issued on a Toast POS device that has a cash drawer.

  • Checks do not reopen or create unpaid orders when a refund is issued.

  • Items and checks do not need to be voided to ensure that the appropriate reporting figures are reduced or that the refunded check does not appear in the Open checks tab.

  • Net sales are now reduced on the day of the refund instead of the day of the original order, ensuring that historical data does not change.

  • Confirmation screens are provided to reduce user error.

Fixes

The following notes provide information about fixed problems.

Guests are no longer asked to dip their Valuetec gift cards

If EMV was enabled and a guest attempted to pay for an order using a Valutec gift card, a message erroneously appeared asking the guest to insert the gift card. This message no longer appears.

Dipping an expired credit card no longer leaves card reader in unresponsive state

Previously, any EMV transaction using a BBPos card reader that encountered an expected error condition (such as an expired credit card) would leave the reader in an unresponsive state. The restaurant employee would have to cancel the payment and start a new one to recover.

Now, the BBPos reader responds appropriately to these errors. Dipping an expired credit card will no longer leave the reader in an unresponsive state, and the user can try a new credit card as normal.

Selecting a tip with a contactless card near the card reader no longer causes a crash

Previously, a rare error could occur where selecting a tip with a contactless card near the reader could cause the Toast POS app to crash. This crash has been fixed.

Digital Tipping Workflow and Tip Calculation Changes for Checks Paid For with a Gift Card or Credit Card

Previously, if a guest chose to use the full balance of their gift card to pay part of their check, and then paid the rest of their check with a credit card, the digital tip amount calculation would only be based on the amount paid by the credit card. Additionally, the guest would be shown the tipping screen for the gift card payment despite there being no balance left on the gift card to leave a tip.

With this change, if the guest has used the full balance of their gift card to pay for a portion of their check, they will no longer see a tipping screen for that gift card payment since there is no available balance to leave a tip. When the guest pays the remaining balance of their check with a credit card, the tip amounts displayed (when tip percentages are set up) will be calculated based off the total check amount instead of the partial credit card payment amount.