For the Fulfilled ticket behavior category, there is only one option for grouping tickets, and it is only available on expediter KDS devices: Sort fulfilled tickets first. This option is enabled by default. This option groups tickets that are fulfilled at the prep station level first. By clearing this option, the tickets remain in the current order until they are fulfilled at the expediter level.
Once you enable the Sort fulfilled tickets first option, you can set the Fulfilled ticket sorting setting to either:
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Fulfilled time: This option sorts the grouped tickets by when they were fulfilled, with the earliest fulfillment time for a ticket first.
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Fired time: This option sorts the grouped tickets by when they were fired. If the Sort by category is set to Fired last, the most recently fired ticket is first, otherwise the oldest fired ticket is first.
For example, if you operate a drive-thru, you may want tickets to stay in the same order that they are entered to match the order of the vehicles at the drive-thru until they are fulfilled at the expediter level.
For another example, if you have guests dining at a location, you may want orders that are ready to go out as soon as they are fulfilled, meaning you would want to group those tickets first and sort them by when they were fulfilled. Alternatively, perhaps you want to emphasize orders that were fired first to take priority, because those guests were waiting longer for an order. In that case, you would sort fulfilled tickets by Fired time.
For more information about fulfillment levels, see Understanding item fulfillment.
Here is an example of an expediter KDS device with the Sort fulfilled tickets first option selected, and Fulfilled ticket sorting set to Fulfilled time.
Here is an example of the same expediter KDS device with the Sort fulfilled tickets first option not selected.
