Glossary

| A | B | C | D | E | F | G | H | I | K | L | M | N | O | P | Q | R | S | T | U | W | Z | 0-9 |

A

All day

The total count of an item that needs to be sent out from the kitchen across several orders. Used to clarify and prioritize workflow in the kitchen. Example: the grill cook asks, "Chef, can you give me an all day." The chef replies, "You’ve got 8 strip steaks and 3 ribeyes all day."

The Toast POS kitchen display screen offers an All Day View option to make calculating counts easier and more accurate for cooks and expediters. For more information, see About all day view.

Auction

The process that a server or food runner goes through when a dine in order does not have a destination defined correctly on the ticket. To find the table, the server must repeatedly ask guests at other tables if they have ordered the items that need to be delivered.

Auto-gratuity

The IRS term for service charges that the Toast POS system identifies as gratuities. The restaurant determines the amount of the charge and collects it for distribution to the employee who owns the guest check.

B

Back of house (BOH)

The areas of the restaurant that guests do not typically see or interact with. The kitchen, food prep and storage areas, and office space, with staff that might include the head chef or kitchen manager, line cooks, prep cooks, bussers, and dishwashers.

Bartender

The server for the bar, responsible for fulfilling drink orders placed by servers as well as taking orders from and serving their own guests.

BOGO

Buy One Get One, a type of discount or promotional offer. For more information, see BOGO discounts.

See Also Buy item, Get item.

Business day cutoff time

Also referred to as the closeout hour, this is the time of the day that marks the end of one business day and begins another. A Toast support engineer sets the business day cutoff for your restaurant to an hour from midnight to noon (inclusive). This setting reflects the time in your restaurant's own time zone.

Busser

The person who clears empty plates between courses and when guests have left the table.

Buy item

The menu item or items that qualify an order for a BOGO discount. For example, in a BOGO discount that gives a free cup of coffee with the purchase of a doughnut, the doughnut is the buy item.

See Also Get item, BOGO.

C

Clawback

A financial provision, also known as tip withholding, that lets restaurant managers reclaim a percentage of employee credit card tips to cover the cost of credit card processing fees.

Restaurant managers can enable this feature using Employees > Payroll management > Tip withholding page in the Toast administration back-end. Once enabled, they can specify the Tip Withholding Percentage. For more information, see this Toast Central article.

Closed order

An order that has been fully paid for, including any tips, and closed by the server. For more information, see Order states.

See Also Paid order.

Closeout hour

See Business day cutoff time.

Comp

To give a menu item away for free, typically done by the owner or manager. Complimentary items are used to smooth over problems or to gain favor from a VIP.

Cover

A guest.

Customer credit

A type of promotion that guests can redeem for a future purchase. Example: a guest has an excessive wait for a reserved table and then receives the wrong order. You give them an immediate discount on their meal, and also give them credit toward their next visit.

You can add customer credit (also called guest credit or store credit) to a guest's online record on a Toast POS device. Customer credits are deducted from net sales when they are redeemed. For more information, see Guest credit.

D

Dining option

The method used to deliver an order to a guest. Examples: dine in, takeout, or delivery.

The Toast POS kitchen display screen can be configured to show orders based on the specified dining option. For more information, see Verify device setup.

Dupe

The printed order ticket that the server gives to the kitchen to tell the cooks what to prepare and when.

E

Enterprise

The restaurant market segment that has 50 or more sites, also called "doors" or "units", such as a restaurant chain.

Expediter (Expo)

The person who manages the way food comes out of the kitchen and is served to guests. Often the head chef or kitchen manager.

For Toast POS configuration, an expediter is a Toast POS device or kitchen printer that displays or prints all of the orders for a specified set of prep stations. Example: a restaurant has three prep stations: Bar, Grill/Fry, and Middle. The head chef uses a Toast POS kitchen display screen to manage the kitchen, so food orders routed to the Grill/Fry and Middle prep stations are also sent to the expediter. For more information, see Using an expediter KDS.

F

Fast casual

A type of restaurant that offers counter service of moderately priced food from a limited menu, typically with more upscale surroundings and ingredients than a QSR. A priority is to maximize revenue per square foot by offering take out, catering, online ordering, and delivery services. Examples: café, deli, concessions, food truck, or corporate cafeteria.

Field implementation engineer (FIE)

The Toast employees who are responsible for working directly with restaurant staff to complete all tasks necessary to implement the Toast POS.

See Also Implementation.

Fire

To start cooking or preparing an order or part of an order.

Front of house (FOH)

The front of the restaurant or areas that guests see. Can include the bar, dining room, and waiting area, with staff that might include a host, servers, cashiers, bartenders, and managers.

Full service restaurant (FSR)

A type of restaurant with table service. Examples: fine dining, casual dining, diner, bar, or nightclub. Priorities include increasing efficiency to reduce cost and, in fine dining, enhancing the guest experience.

G

Get item

The menu item or items that have a reduced price in a BOGO discount. For example, in a BOGO discount that gives a free cup of coffee with the purchase of a doughnut, the cup of coffee is the get item.

See Also Buy item, BOGO.

Gratuity

A type of service charge that is determined by the restaurant and included in a guest's bill. After collection by the restaurant, gratuities are paid out to the employee (typically a server, bartender, or delivery driver) responsible for the check. Example: the restaurant adds an 18% gratuity to the bill for parties of six or more people dining in.

For more information, see Service charges.

See Also Auto-gratuity, Tip.

Gross sales

In Toast reports, gross sales is computed as net sales + discounts. Gross sales identifies the value of restaurant (non-gratuity) services and items sold before deductions are taken.

Group

A category. Example: For Toast POS menu configuration, a menu group is a section within a menu: the lunch menu has a sandwiches group.

H

Hold

An option on the order screen of a Toast POS device. Servers select Hold to retain guest order information without sending the order to the prep station(s). Example: the last person in a party to order needs more time to decide, so the server holds the orders taken from the rest of the party.

Host

The person who greets and seats guests and manages FOH seating and reservations.

House

An informal term for a restaurant.

I

Implementation

The process that occurs to get a restaurant using Toast POS live. Includes a site survey, menu building, hardware delivery, installation, configuration, training, and go live support.

In the weeds, weeded

To be extremely busy. BOH example: the kitchen has a very small grill and a dozen orders for steak come in. FOH example: a server has two parties of 10 seated in their section at the same time.

Independent modifier

A modifier that is prepared and served separately from its associated item, and can affect how long the item takes to prepare. Example: a steak can be ordered with a side salad, which can be served before, after, or at the same time as the steak. The side salad is an independent modifier.

For more information, see Prep times for independent modifiers.

Inheritance

Inheritance is a way to apply the same configuration settings to groups of related items. Menu groups, employee jobs, and enterprise restaurant groups are examples of groups in the Toast POS system that use inheritance to make configuring the items that they contain more efficient and consistent. Inherited settings can be changed for individual items as needed.

Example: you set up a menu group named Salad and set the prep station for that group to Cold. Each menu item that you add to the Salads group automatically inherits the Cold prep station setting.

Integral modifier

A modifier that is essential to the completeness of its associated item, and can affect how long the time takes to prepare. Example: a burger can be ordered cooked to various temperatures. The meat temperature (rare, medium rare, medium, etc.), is an integral modifier.

For more information, see Prep times for integral modifiers.

K

Kitchen display screen (KDS)

The software that displays a list of orders on a Toast POS device, typically a tablet, that is wall-mounted and optimized for use by cooks, expediters, and bartenders.

The KDS can either replace or be used with printed order tickets.

For more information, see Using a kitchen display screen.

L

Line busting

To speed up the process of getting orders to the kitchen by using a handheld device to take orders in the middle of the line at a QSR. Example: when the line for the drive-through window reaches a certain number of cars, a cashier walks up to cars to take orders with a Toast POS device.

Line cook

The staff member who works at a prep station in the kitchen.

M

Merchant cash advance (MCA)

Money that a credit card processor provides to a business that accepts credit card payments. The credit card processor withholds a percentage of future credit card payments to repay the cash advance.

Mid market account (MM)

The restaurant market segment that has from 11 to 50 individual sites, also called "doors" or "units".

Modifier option

Modifier options, which are organized in modifier groups, represent options that modify a menu item when that item is ordered. Example: for a burger that can be ordered with different types of cheeses and at various temperatures, you could have two modifier groups, Cheese and Temp. The Cheese modifier group contains modifier options for the types of cheeses such as American, Cheddar, and Swiss. The Temp modifier group contains meat temperature modifier options such as rare, medium rare, medium, and so on.

Modifier group

A collection of modifier options. Modifier groups allow you to organize your modifier options into logical groups on the Toast POS app's ordering screen.

N

Net sales

In Toast reports, net sales is computed as prices paid by guests for items sold plus the sum of all non-gratuity service charges paid to the restaurant.

Net sales identifies business income after deductions have been taken (discounts, customer credit redemptions, loyalty program redemptions). It excludes amounts collected from guests that must be paid to other entities (taxes, auto-gratuity service charges, credit card tips) and returns (voided or deleted checks and items). Net sales also excludes payments made by guests for deferred sales items (gift cards, house account payments).

No Print prep station

For menu items that do not require any back of house effort to prepare, such as retail goods or self-serve coffee, you do not need to print or display kitchen tickets at a prep station. Those menu items can be routed to a virtual "No Print" prep station that does not have an associated kitchen printer.

For more information, see Route no prep items to a virtual prep station.

Non-printing prep station

A device-level configuration option that keeps kitchen tickets from printing if the Toast POS device at that prep station was also used to place the order.

For more information, see Configure a device to not print its own tickets.

O

On the fly

Immediately, used when asking the kitchen staff to prepare something before other orders.

Open order

An order that has been entered into the Toast POS system but has not been paid for yet.

See Also Paid order.

Overflow menu

On a Toast POS device, the icon that appears in the upper corner of every screen. Tap this icon to list any additional options available on that screen.

P

Paid order

An order that has been paid for but has not been closed by the server. This is the state an order is in when a server has run a guest's credit card for the amount owed, but has not yet added the tip amount in and closed the order. For more information, see Order states.

Point of sale (POS)

A point of sale system is the hardware, software, and support that manages a sales transaction, including itemization, credit card processing, and receipt printing.

Prep station

The area in the kitchen where a certain type of food is prepared. Examples: grill, wood oven, fry, or salad.

For Toast POS configuration, a prep station identifies the location of a Toast POS device or kitchen printer that displays or prints orders for menu items. Example: salad items are routed to the Cold prep station, and items with grilled chicken are routed to the Grill prep station. Menus can be configured to route a salad order that includes grilled chicken to both of these prep stations so that both cooks can work on the order in parallel.

For more information, see How orders are routed to KDS devices.

Production item

An ingredient or component that is used by multiple menu items or modifier options. You can set up production items in the Toast POS system to help line cooks and expediters monitor how many of that ingredient or component need to be prepared to fulfill current orders.

For more information, see About production items.

Push

To sell a particular menu item. Example: "I've got four salmon left and they expire tomorrow. Push them."

Q

Quick service restaurant (QSR)

A type of restaurant that serves a limited, low cost menu at a counter or drive-through window. Efficiency is a top priority.

R

Rail

A stationary check holder that suspends printed order tickets in the kitchen. The Toast POS kitchen display screen can replace the rail in a kitchen.

Revenue center

An income-generating part of the front of house in a restaurant, such as a dining room, bar, or private function area.

For more information, see Revenue centers.

Return Merchandise Authorization (RMA)

The first step of the process to replace faulty Toast hardware if the device is malfunctioning and cannot be fixed using recommended troubleshooting methods. The Toast Customer Care team issues RMAs after investigating the problem. For more information, see Replacing Faulty Hardware.

S

Seat

For a guest who is dining in, identifies their physical location at a table in the restaurant or bar. Seats are typically numbered to assure that servers can efficiently deliver items to the guests who ordered them.

For table service orders, servers can include each guest's seat number. For more information about how to configure this option, see Order Screen.

Send

An option on the order screen of a Toast POS device. Servers select Send to notify the kitchen to begin preparing an order or part of an order.

Server

Waiter or waitress.

Service charge

A fee determined by the restaurant and included in a guest's bill. In the Toast POS, a service charge can either be paid to the restaurant and included in net sales as a non-gratuity service charge, or paid to the employee (such as a server, bartender, or driver) on the check as a gratuity. For more information, see Service charges.

See Also Gratuity.

Shift review

The process, supported by the Toast POS, of FOH staff members ending their shift. Shift review ensures that all checks are closed, cash held by the server to make change is returned to the restaurant, and tips and gratuities are given to the employee. A report is printed and signed by the employee and the manager on duty.

Small and medium-sized business (SMB)

The restaurant market segment that has from 1 to 10 restaurant sites, also called "doors" or "units", such as an independent restaurant.

Station

In the FOH, the section of the floor that is assigned to a server. In the BOH, a prep station. Stations keep a restaurant running smoothly, and are configured based on budget, space, menu, and as needed by level of business, party size, etc.

Stay

An option on the order screen of a Toast POS device. Servers select Stay to send an order to the kitchen without closing the order screen. Example: a server uses a handheld device to take drink orders for a large party and selects Stay after each guest orders. The bar begins making drinks for the table before the entire party has ordered.

Stockkeeping unit (SKU)

An identification code, usually alphanumeric, for a product that allows it to be tracked for inventory purposes.

T

Tip

An amount in addition to the bill that is determined by the guest and paid to the server or delivery driver. The server or driver is responsible for any taxes owed. Example: a guest leaves a tip of 20% for good service.

See Also Gratuity.

Toast administration back-end

The restaurant administration site at toasttab.com/restaurants/admin, which can be accessed from either a web browser or the Toast POS device (from the home screen, select Setup > Other Setup). For more information, see Using the Toast administration back-end.

Toast POS

The Toast point of sale (POS) product, which includes the mobile app, Toast restaurant hardware, the Toast administration back-end, and other restaurant workflow functionality. For more information, see Toast platform overview.

Toast POS device

A tablet or handheld device that runs the Toast mobile app.

Toast POS home screen

On a Toast POS device, the page that provides access to features other than the device's primary mode. The access permissions assigned to the current user determine the set of features that are available on this page.

For more information, see Access Toast POS device setup.

Top

The number of seats at a table. Example: 4 top or 6 top. A table with two seats is typically called a deuce.

Turn (turn time, turnaround time)

The sales cycle for a table, from guest seating to payment, leaving, and reset for the next guest.

Two-level fulfillment

A back of house workflow in which orders completed by prep stations go to a sequence of two expediters to finalize and then serve or deliver to guests. For more information, see Using an expediter KDS.

U

Upsell

To suggest a higher priced item without saying that it's higher priced. Example: a guest orders a glass of red wine with their steak, and the server suggests the Cabernet at $15 per glass rather than just serving the house red at $6 per glass.

W

Wheel

A circular, spinning check holder that suspends printed order tickets in the kitchen. The Toast POS kitchen display screen can replace the wheel in a kitchen.

Wheelman

See Expediter (Expo).

Z

Z report (zero report, closeout report)

A one-day sales summary that appears when you select Close Out Day on the home screen of a Toast POS device. You can review the Z report at any point in the current day, or review the report for any of the previous six days. Monitoring the Z report during the day does not interfere with the automated close out process that the Toast POS completes every night.

0-9

86

To take an item off of the menu. Example: the kitchen runs out of fish for the evening's salmon special, so the servers are told to "86" that item.