Resetting multi-factor authentication

Overview

Multi-factor authentication (MFA) is a secure authentication method where you are asked to provide additional details to further secure your Toast account. The following list provides some MFA reset scenarios, and why you may want to reset your MFA.

  • You want to change the type of secondary authentication you're using to either an authenticator app or SMS text message.

  • You want to change the device used for secondary authentication.

How to reset multi-factor authentication

Use the following procedure to reset your multi-factor authentication (MFA).

Note

Resetting MFA can only be done by the employee who owns the account. If the employee is unable to reset their MFA, reach out to Toast support.

To reset multi-factor authentication

  1. Choose My account from the dropdown menu under your name in the top right-hand corner.

    Example of the drop-down menu where My account appears.

  2. Select Security to navigate to the Multi-Factor Authentication section.

  3. Select Reset multi-factor-authentication. A confirmation dialog displays.

    Location of the multifactor authentication link.

  4. Select Confirm reset.

    Location of the Confirm reset button.

After confirming the reset, you are logged out. On your next log in, you will be asked to set up multi-factor authentication again, at which point you can set it up with a new device or a different MFA authentication method.