Voiding checks

If you need to cancel a check without receiving payment for items ordered, you can use these options on a Toast POS device.

  • You can select one or more checks in open status and void all of them at once.

  • You can select a single order, or a single check in open, paid, or closed status, and void the check. For orders with split checks, you must select the check(s) you want to void. For paid and closed checks, you must also void any previously received payment.

Optionally, you can configure your restaurant with or more descriptive reasons for why a void must be made. To add void reasons, open the Void reasons page in the Toast administration back-end. To open the Void reasons page, choose Payments > Transactions & refunds > Void reasons.

To void one or more open checks

To initiate a void for multiple open checks you must have one of the access "mode" permissions. To complete the void, you must also have the Bulk Void Open Checks permission or ask an employee who has that permission to enter their POS access code or swipe card.

  1. On a Toast POS device in Table Service mode or Quick Order mode, select Previous Checks.

    On a device in payment terminal mode, proceed to step 2.

  2. On the Open Checks screen, tap and hold on any check until the options available at the top of the screen change to allow multiple selection.

    Alternatively, from the Overflow menu (the icon), choose Select Checks.

    The select checks screen with an option to select all superimposed on the open checks screen, with options including paid checks and new order.
  3. On the Select Checks screen, tap each check that you want to void. You can also use Select All and tap individual checks to deselect them.

    Employees who also have the Edit Other Employees' Orders permission can select other employees' checks in addition to their own.

  4. Select Void.

    The Select Checks screen with several checks selected and the Void option circled.

    If you do not have the Bulk Void Open Checks permission, a prompt for a manager POS access code or swipe card appears. When a manager approves the change, the next prompt appears.

    • If your restaurant has one or more reasons for voiding a check configured, the Please select a void reason list appears.

    • If you do not have any void reasons configured, an "Are you sure?" prompt appears.

  5. Select the applicable reason or Void.

    "(VOIDED)" appears on corresponding KDS tickets with lines through the voided items, or prints on a new ticket as configured by the Print Ticket Changes option.

To void a single check

To initiate a void you must have the Table Service Mode or Quick Order Mode access permission. To complete the void, you must also have the Void Items/Orders permission or ask an employee who has that permission to enter their POS access code or swipe card.

  1. On a Toast POS device, use Table Service mode or Quick Order mode to access the order screen. For example:

    • In Table Service mode, select a table with a sent order (appears in green) to open the order screen.

    • In either mode, select Previous Checks, select an open, paid, or closed check, and then select Update Check to open the order screen.

    Employees who also have the Edit Other Employees' Orders permission can select other employees' orders and checks in addition to their own.

  2. From the Overflow menu (the icon), choose Void Order.

    An order screen with the Void Order option circled.

    If you do not have the Void Items/Orders permission, a prompt for a manager POS access code or swipe card appears. When a manager approves the change, the next prompt appears.

    • If the order has split checks, the system prompts for the check(s) to void.

    • If the check(s) for the order are in paid or closed status, the system prompts to void the payment received first. Voiding the payment for a check that is in paid status closes the check, so you must repeat this procedure to select the closed check and void it.

    • If your restaurant has one or more reasons for voiding a check configured, the Please select a void reason list appears.

    • If you do not have any void reasons configured, an "Are you sure?" prompt appears.

  3. Select the applicable reason or Void Order.

    For an open order, "(VOIDED)" appears on corresponding KDS tickets with lines through the voided items, or prints on a new ticket as configured by the Print Ticket Changes option.