Configuring online ordering hours

The settings available on the Online ordering schedule page depend on the settings you configure in the Dining options section of your restaurant's Online ordering page. To open the Online ordering page, choose Takeout & delivery > Availability > Online ordering in the Toast administration back-end. For example, if you configure the Delivery option on the Online ordering page, the Online ordering schedule page displays the Delivery schedule settings. If you configure the Takeout option and/or Curbside option, the Online ordering schedule page displays the Takeout & curbside schedule settings. For more information, see Dining options for Toast online orders.

Note

Any changes or edits made to online ordering hours are reflected on both the Online ordering schedule page and the Online ordering hours section.

Configuring online ordering hours on Online ordering schedule page

To configure your online ordering hours

  1. Access the Toast administration back-end.

  2. Choose Takeout & delivery > Availability > Online ordering schedule to open the Online ordering schedule page.

  3. Navigate to the dining option that you want to configure online ordering hours for.

  4. Select the day and then click the Edit button. This opens the Edit modal.

  5. In the modal, edit the hours in 15 minute increments or choose to mark the day as closed for online ordering.

    To add an interval, click the + Add Interval button. An interval is a period of time when online ordering is also available. For example, you can set two intervals if your restaurant is open for online ordering from 11:00 PM-2:00 PM and from 5:00 PM-9:00 PM.

  6. Choose the days that the hours apply to and if the hours apply to other dining options, such as Takeout & Curbside.

  7. Click the Update button to update your hours and close out of the modal.

  8. Click the Save button to save your changes and then the Publish Now button to publish your changes.

Online ordering hours can extend past midnight as long as they are before the closeout hour. The closeout hour is the business day cutoff, which is the hour of the day that ends the current business day and starts the next. Allow at least 15 minutes between the end of the online ordering hour and the closeout hour. To configure your closeout hours, contact Toast support.

For example, if the closeout hour is 12:00 AM, your online ordering hours cannot pass 12:00 AM. Your online ordering hours must end at 11:45 AM at the latest. If you try to schedule your online ordering hours past the closeout hour, an error appears in the modal. The error message displays: “Hours cannot pass closeout hour, which is [hour].”

Configuring overrides

You can also schedule overrides and apply them to your online ordering hours. Scheduled overrides are customizable increments of 15 minutes when a restaurant can change their online ordering schedule independent of their standard hours of operation. Examples include holidays, staff meetings, and private parties.

To schedule an override

  1. Access the Toast administration back-end.

  2. Choose Takeout & delivery > Availability > Online ordering schedule to open the Online ordering schedule page.

  3. Under the Schedule Overrides section, click + Add Override to add your override. This opens the Add Override modal.

    • Enter the date of the scheduled override.

    • Enter the time or click the Closed all day checkbox.

    • Select which dining behaviors the override applies to.

    • Add an optional description for reference purposes. The character limit for the description is 50 characters.

  4. Click the Add button to save the override or click the Cancel button to close out of the modal.

  5. Click the Save button to save your changes.

Configuring online ordering hours in Online ordering hours section

The Online ordering hours section displays the online ordering hours for Takeout & Third-party delivery and First-party delivery. In the Online ordering hours section, the Takeout and Third-party delivery hours are always shown, while First-party delivery hours are only shown if first-party delivery is enabled in the Toast administration back-end. To enable first-party delivery, choose Takeout & delivery > Availability > Takeout/delivery to open the Takeout/Delivery page.

The following table describes which online ordering hours configuration to use for each ordering channel.

Note

The naming conventions on the Online ordering schedule page are different from what is in the Online ordering hours section.

Online ordering schedule Online ordering hours Used for

Takeout & Curbside

Takeout & Third-party delivery

  • Toast Online Ordering

  • Toast Delivery Services (TDS)

  • Third-party online ordering channels (for example, Grubhub, DoorDash, and Uber Eats)

Delivery

First-party delivery

  • First-party deliveries

From the Online ordering hours section, you can open or close your restaurant to online ordering, edit your online ordering hours, and choose to accept orders until closing time.

To open your restaurant for online ordering

  1. Access the Toast administration back-end.

  2. Choose Takeout & delivery > Online ordering hours.

  3. Select the dining option you want to edit online ordering hours for.

  4. Select the day you want the restaurant to be open to online ordering. The setting is set to Closed and the pencil icon is not visible. To open your restaurant for online ordering, toggle the setting from Closed to Open. This opens the Edit modal.

    Note

    If the Toast platform encounters a network problem or too many toggles are applied at once, an error message appears. The error message displays: Error: could not close current day. The last toggle applied will revert back to its previous position, allowing you to toggle it again. For example, if the error appeared when you toggled the setting from Open to Closed, the toggle would revert back to Open.

  5. In the Edit modal, add an interval. You can add up to three intervals. An interval is a period of time when online ordering is also available. For example, you can set two intervals if your restaurant is open for online ordering from 11:00 AM-2:00 PM and from 5:00 PM-9:00 PM. The Edit modal displays the default interval. The default interval is from 9:00 AM-9:00 PM.

  6. Edit your hours or click the trash can icon to remove the interval. To add another interval, click the + Add interval button.

    Note

    If you have multiple intervals, the intervals cannot overlap and must be in sequential order. For example, you cannot have the first interval from 11:00 AM-12:00 PM, and the second interval from 11:15 AM-11:45 AM, as these intervals overlap. You also cannot have a first interval from 11:00 AM-12:00 PM, and a second interval from 10:15 AM-10:45 AM, as these intervals are not in sequential order. You need to reverse the order, and have the first interval be from 10:15 AM-10:45 AM, and the second interval from 11:00 AM-12:00 PM.

  7. Choose the days that the hours apply to and if the hours apply to first-party delivery. If you do not have first-party delivery enabled, you cannot apply the hours to First-party delivery.

  8. Click the Update button to update your hours or the Cancel button to close out of the modal. Your online ordering hours appear in the Online ordering hours section.

  9. Click the Publish all changes button to save and publish your changes. The Confirm Publish dialog box appears. Click the Publish button to publish your changes or the Cancel button to cancel the dialog box.

Online ordering hours can extend past midnight as long as they are before the closeout hour. The closeout hour is the business day cutoff, which is the hour of the day that ends the current business day and starts the next. Allow at least 15 minutes between the end of the online ordering hours and the closeout hour. To configure your closeout hours, contact Toast support.

For example, if the closeout hour is 12:00 AM, your online ordering hours cannot pass 12:00 AM. Your online ordering hours must end at 11:45 AM at the latest. If you try to schedule your online ordering hours past the closeout hour, an error appears in the modal. The error message displays: “Hours cannot pass closeout hour, which is [hour].”

To close your restaurant for online ordering

  1. Access the Toast administration back-end.

  2. Choose Takeout & delivery > Online ordering hours.

  3. Select the dining option you want to edit online ordering hours for.

  4. Select the day you want the restaurant to be closed to online ordering. The setting is set to Open, the online ordering hours are displayed, and the pencil icon is visible. To close your restaurant for online ordering, toggle the setting from Open to Closed.

  5. Click the Publish all changes button to save and publish your changes. The Confirm Publish dialog box appears. Click the Publish button to publish your changes or the Cancel button to cancel the dialog box.

To edit your online ordering hours

  1. Access the Toast administration back-end.

  2. Choose Takeout & delivery > Online ordering hours.

  3. Select the dining option you want to edit online ordering hours for.

  4. Select the day you want to edit current hours for. The toggle must be set to Open. Your current online ordering hours are displayed next to the toggle and the pencil icon is visible.

  5. Click the pencil icon to open the Edit modal. In the Edit modal, edit your online ordering hours.

  6. Choose the days that the hours apply to and if the hours apply to First-party delivery.

  7. Click the Update button to update your hours or the Cancel button to close out of the modal. Your online ordering hours appear in the Online ordering hours section.

  8. Click the Publish all changes button to save and publish your changes. The Confirm Publish dialog box appears. Click the Publish button to publish your changes or the Cancel button to cancel the dialog box.

Accepting online orders until closing time

From the Online ordering hours section you can choose to allow guests to place online orders until your restaurant’s closing time. You can choose to allow guests to place orders:

  • Until your restaurant’s closing time

  • Until your restaurant’s closing time minus the prep time

Note

This only applies to ASAP orders and not scheduled orders.

Accept orders until Example

Closing time

In this example:

  • Your restaurant closes at 10:00 PM.

  • Your quote time is 30 minutes.

  • Guests can place orders up to 10:00 PM.

A guest places an order at 9:45 PM. The guest’s quote time for their order is 10:15 PM.

Note

The closing time does not consider lead times. For more information about lead times, see Online Ordering: Advanced Settings.

Closing time minus quote time

In this example:

  • Your restaurant closes at 10:00 PM.

  • Your quote time is 30 minutes.

  • Guests can place orders up to 9:30 PM.

A guest places an order at 9:30 PM. The guest's quote time for their order is 10:00 PM.

For scheduled orders, the last available time slot a guest can place an order is 10:00 PM, as long as the order is placed before 9:30 PM. A scheduled order cannot be placed after 9:30 PM, as Toast Online Ordering will not display time slots after 9:30 PM.

Click the Publish all changes button to save and publish your changes. The Confirm Publish dialog box appears. Click the Publish button to publish your changes or the Cancel button to cancel the dialog box.

Configuring overrides

From the Online ordering hours section you can also add, edit, or remove an override.

To add an override

  1. Access the Toast administration back-end.

  2. Choose Takeout & delivery > Online ordering hours.

  3. In the Overrides section, click the + Add override button to open the Add override modal.

  4. In the Add override modal:

    • Use the date picker to choose a date for the scheduled override.

    • Add an interval for the override or click the Closed all day box. You can set up to three intervals. Click the trash can icon to remove the interval.

    • Select which dining behaviors the override applies to. A check mark appears next to the dining option that the override can be applied to. If both dining options are available, you can choose to apply the override to either Takeout & Third-party delivery and/or First-party delivery.

      Note

      If you have an override scheduled for a date and a dining option, you cannot schedule another override using the same date and dining option. For example, if you have an override scheduled for May 1, for Takeout & Third-party delivery, you cannot schedule another override for the same date with the same dining option, or both dining options. The Toast platform will display an error message. The error message displays: This date is already taken for the selected Dining option. However, you can add an override for the same date for First-party delivery. Additionally, if you have a scheduled override that applies to both dining options, you cannot schedule another override for that day.

    • Add an optional description for reference purposes. The character limit for the description is 50 characters.

  5. Click the Add button to save the override or click the Cancel button to close out of the modal.

  6. Click the Publish all changes button to save and publish your changes. The Confirm Publish dialog box appears. Click the Publish button to publish your changes or the Cancel button to cancel the dialog box.

To edit an override

  1. Access the Toast administration back-end.

  2. Choose Takeout & delivery > Online ordering hours.

  3. In the Overrides section, click the pencil icon next to the override to open the Add Override modal.

  4. In the Add override modal, edit the override.

  5. Click the Add button to save the override or click the Cancel button to close out of the modal.

  6. Click the Publish all changes button to save and publish your changes. The Confirm Publish dialog box appears. Click the Publish button to publish your changes or the Cancel button to cancel the dialog box.

To delete an override

  1. Access the Toast administration back-end.

  2. Choose Takeout & delivery > Online ordering hours.

  3. In the Overrides section, click the trash can icon next to the override you want to delete.

  4. Click the Publish all changes button to save and publish your changes. The Confirm Publish dialog box appears. Click the Publish button to publish your changes or the Cancel button to cancel the dialog box.