Quote time strategies

The following sections describe the various quote time strategies available.

Manual strategy

The manual strategy sets quote times based on the amount of time the kitchen needs to prepare the items in an order placed for takeout or delivery. The delivery quote time only applies to first-party delivery and not Toast Delivery Services (TDS). The delivery quote time must be the same or more than the takeout time.

Important

Restaurants that do not use Toast Online Ordering do not see the kitchen capacity or order price strategies.

Kitchen capacity strategy

The kitchen capacity strategy sets quote times based on the number of online orders the kitchen can prepare in a 15-minute time interval. This strategy applies to both takeout and delivery orders.

Note

Restaurants using first-party delivery use the delivery quote time. TDS uses the takeout quote time.

When the kitchen capacity strategy is enabled, it affects Toast Online Ordering in the following ways:

  • The estimated fulfillment time for orders placed for immediate fulfillment increases when the kitchen capacity is reached for the next available 15-minute interval.

  • When the kitchen capacity is reached for any 15-minute interval, that time is removed from the list of available fulfillment times that guests can choose while scheduling future orders.

Example 1: Estimated immediate fulfillment time increases when order cap is reached

In this example:

  • Your restaurant is currently accepting online orders for immediate fulfillment.

  • Prep time = 15 minutes.

  • You have specified a capacity of three orders per 15 minutes.

Three guests placing an online order choose the Order now button for immediate availability. Due to the configured prep time of 15 minutes, they see an estimated fulfillment time of 15-20 minutes. When these three orders are placed, the capacity for the next 15-minute time interval is met. When a fourth guest places an order for immediate availability, their estimated fulfillment time is greater than 15 minutes.


Example 2: Time slot removed from list of available times when order cap is reached

In this example:

  • Your restaurant allows guests to schedule online orders for future fulfillment.

  • Prep time = 15 minutes.

  • You have specified a capacity of three orders per 15 minutes.

Three guests placing an online order for future fulfillment choose the same available fulfillment time of 3:00 PM on a specific business day. When these three orders are placed, the capacity for that 15-minute time interval is met. When a fourth guest schedules an order on the same business day, the 3:00 PM time slot no longer appears in the list of available fulfillment times. Only time slots for which the capacity hasn't already been met are displayed.


Order price strategy

The order price strategy sets quote times based on the total order price. This strategy applies to both takeout and delivery orders.

When the order price strategy is enabled, the estimated fulfillment time for orders placed for immediate fulfillment increases if the pricing condition is met.

Example: Estimated fulfillment time increases when the pricing condition is met

In this example:

  • Your restaurant allows guests to place online orders for immediate fulfillment.

  • Prep time = 15 minutes.

  • You have specified an order price strategy to add 20 minutes for orders over $20.00.

A guest places a $30.00 order for immediate fulfillment. The quote time is adjusted and increases from 15 to 35 minutes due to the total order price. The new quote time appears on the Toast Online Ordering website and Toast TakeOut.