In addition to displaying ticket and fire times for kitchen tickets on a KDS device, the Toast platform tracks the time it takes for prep stations and expediter KDS devices to fulfill the ticket or individual menu items. The Average Fulfillment Timer setting displays the average fulfillment time for menu items based on the prep station and expediter stations. The average fulfillment timer displays the average time a ticket or item takes to fulfill for each prep station and expediter KDS device.
On a prep station KDS device, the average fulfillment timers are only for the prep stations assigned to that device. On an expediter KDS device, the average fulfillment timers are for all prep stations that send tickets to the expediter, and expediter KDS devices.
Here is an example of the average fulfillment timer on a prep station KDS device using dynamic view, on the top left.
Here is an example of the average fulfillment timer on an expediter KDS device using dynamic view.
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If using Two-Level Fulfillment, there are separate average fulfillment timers for level one and level two. |
The fulfillment time is determined by how the item is sent to the kitchen and fulfilled (either by ticket or by item using individual item fulfillment) at different stages through the kitchen workflow. Here is a list of how fulfillment times are calculated for prep stations and expediters.
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The prep station fulfillment time is determined when an item is fired to the kitchen, and when the item or ticket is fulfilled. The item is considered fired either when the ticket appears on the screen (ticket time), or later if you want the kitchen to start working on items at different times (fire time). For more information about ticket and fire times, see Interpreting ticket times and fire times.
The item is considered fulfilled at the prep station when the item or ticket is fulfilled at the prep station or the ticket is fulfilled at an expediter KDS device. If fulfilled at an expediter KDS device, the end time is when the expediter ticket is fulfilled.
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The expediter fulfillment time is determined when the last prep station associated with the ticket fulfills the item or ticket, and when the expediter fulfills the ticket. If the ticket is not fulfilled by all associated prep stations, the start time for the expediter fulfillment time is when the item is initially sent to the kitchen.
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If you use two-level fulfillment, the second expediter fulfillment time is determined when the first expediter fulfills the ticket, and when the second expediter fulfills the same ticket. If the ticket is not fulfilled by the first expediter, the prep station fulfillment time is used. If the ticket or all items are not fulfilled by the prep station, the start time for the second expediter fulfillment time is when the item is initially sent to the kitchen.
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To require fulfillment at the first expediter before the second expediter can fulfill, use the Sequenced Expediter Fulfillment setting.
The average fulfillment timer only uses fulfillment times from the last 120 minutes. You can shorten this time range using the Recently Fulfilled Timeframe setting. Times outside the range are excluded from the average.