Configuring order ready messaging

On the Orders Hub screen, you can send a text message to guests notifying them that their order(s) are ready for pick up. When an Active order is marked as Order Ready, a text message is sent. You can configure order ready messaging in the Toast administration back-end. To open the Order Ready Messaging configuration page, choose Takeout & delivery > Orders Hub > Order ready messages > Order Ready Messaging.

Note

Order ready messaging is only available for orders placed through the Toast Online Ordering website or Toast TakeOut with a dining behavior of either Take Out or Curbside. Order ready messaging is not available for orders placed through the POS or via online ordering channels.

Enabling order ready messaging

Note

If a restaurant has the Kitchen Display Screen product module enabled in the Toast administration back-end, a banner appears at the top of the Order Ready Messaging configuration page recommending you turn off guest SMS when an order is fulfilled. This prevents guests from receiving multiple text messages.

The use of order ready messaging for marketing or other similar commercial messaging is strictly prohibited. Order ready messaging is designed to provide instructions and information to your guests and servers to facilitate order collections and fulfillment.

Note

The default setting for order ready messaging is Off in the Toast administration back-end.

To enable order ready messaging

  1. From the Toast administration back-end, choose Takeout & delivery > Orders Hub > Order ready messages to open the Order Ready Messaging configuration page.

    Note

    If you choose to enable order ready messaging, you must enter a custom message or use the default message. The message field cannot be blank. The maximum length of the message is 150 characters.

  2. Toggle the Takeout and or Curbside setting to On.

    Note

    For restaurants with multiple locations, you can use “$RESTAURANT” to auto-populate the restaurant name in the text message.

  3. Click the Save button and then Publish all changes. To turn off order messaging, toggle the switch from the On to the Off setting and then save and publish your changes.

Sending an order ready text message

Important

Orders Hub cannot send text messages to the following area codes: 684, 268, 246, 441, 345, 767, 809, 473, 671, 876, 664, 670, 787, 869, 758, 784, 868, and 649.

To send a text message to your guest notifying them that their Active order is ready, click the Order Ready button. This moves the order to the Order Ready tab and triggers Orders Hub to send a text message to the phone number associated with the order. The text message is sent from a SMS short code. The short code is 86278.

Only one text message is sent to the guest. An additional text message is sent if the order is updated or reopened.