Voiding an item or an order

Item(s) and order(s) can be voided in Orders Hub. To void an item(s) or an order:

Click the Update button on the order entry. This opens the Quick Order screen. For instructions on how to void an item or an order, see Voiding Items, Payments and Checks. The behavior for voided items or orders may differ depending on if the order has been paid or not.

Unpaid order

  • Voiding an item(s) crosses out the item(s) on the order entry. The unpaid order remains in the Active tab.

  • Voiding an unpaid order removes it from the Orders Hub screen. To void an unpaid order, click the Update button and then navigate to the overflow menu at the top right on the Quick Order screen. Click Void Order and select the reason for the void. The order is removed from the Orders Hub screen.

Paid order

  • Voiding an item(s) crosses out the item(s) on the order entry. The paid order remains in the Active tab. On the detailed information view, the Pay $ button displays the negative amount due back to the guest. A dialog box appears prompting you to dismiss the error, edit the order to pay the amount to the guest, or update the order.

  • Voiding a paid order removes it from the Orders Hub screen. To void a paid order, click the Update button and then navigate to the overflow menu at the top right on the Quick Order screen. Click Void Order and void the payment. Select and confirm the amount to be voided. Reopen Orders Hub and click the Update button to void the order. The order is removed from the Orders Hub screen.

Single item order

For orders that only contain one item, void the order instead of the item. Voiding the order instead of the single item removes the order from the Orders Hub screen. If you void the item, the order remains in the Active tab on the Orders Hub screen. The order will remain until an action is taken. Available actions are: Print, Update or Complete.